FAQs

Troubleshooting

No power / Stuck on Standby 
  • On our televisions they maybe a Rocker Switch on the base of the cabinet  on the right side make sure this is on the 1 and not  0.
  • Check the fuse in the plug.
  • Is it plugged directly into the wall and power switched on.
  • Is the extension cable working.
  • If on 12volt is the Leisure battery supplying enough power.
  • Check Remote batteries are working.
  • Try buttons on the side of the set.
  • On the 14” television this has a power switch on the side of the set below power input.          
  • If the 14” wont switch has the internal battery got enough power? Try plugging in to  charge.

No Picture
  • Is the power light on green.
  • Are you on the correct source ie DTV/DVBT/Antenna/Satellite.   
  • Is the aerial plugged in and tuned to correct input.
  • If on an external device is this switch on.
  • Dark screen check your brightness is not too low.
  • Press a menu button and see if it displays a picture.
  • Make sure your aerial is pointing correct direction for transmitter.
  • If on Satellite you need Astra 2 which is 28.2degrees East.

No Sound
  • Is the Mute button on the remote off.
  • Are the external devices connected correctly.
  • Is the set on the correct input.
  • If sound-bar attached make sure that the set is on PCM.
  • Are you in the correct sound option for TV speakers only, is it coming trying to connect to external device.
  • Press Volume key does the display show it is increasing and decreasing.
  • The only television we have that works on Dolby sound is out  WebOs  television.

Picture Quality
  • Picture in squares breaking up, check that the aerial is connected correctly and do a retune.
  • Why‘s the picture all snowy, check you are on correct input ie DTV/DVBT.
  • Why is my picture dark, go into menu and adjust your Brightness, Contrast etc.
  • Why has my picture got lines all over, this could be a screen issue or the set has had an impact causing damage.
  • Why do I have Pink picture on Firestick.  You need to change the settings on the Firestick  go to settings
  • Picture dynamic, adaptive and change to HD or 2160p.

Remote Control
  • Won’t change channel, make sure the batteries are working, and no buttons stuck in.
  • Check if the infa red light flashes on the TV when buttons pressed.
  • Use a camera and point remote at the lens press a button you should see a flash on the screen.
  • Make sure the batteries are in the correct way round and the back is securely fitted.

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